We offer a limited warranty on the following items:
Items Covered Under the 5-Year Warranty:
- Tower Garden Units (Plastic Components)
- Nutrient Reservoir
- Reservoir Lid
- Access Port Lid
- Tower Sections
- Shower Cap
- Shower Cap Lid
- Pumps (from 2020 onward)
- Extension Kits (Plastic Components)
- Regular Extension Kit
- Combo Extension Kit
- Baby Greens (Microgreens) Extension Kit
Items Covered Under the 3-Year Warranty:
- LED Indoor Grow Lights (starting April 21, 2023)
Items Covered Under the 1-Year Warranty:
- FLEX Support Cage
- HOME Support Cage
- Tower Garden Dolly
- Pumps (prior to 2020)
- LED Indoor Grow Lights (prior to April 21, 2023)
- Extension Rods
- Germinator
- Timer
- Blue Swivel Hose
Items Not Covered Under Warranty:
- All Consumables (single-use products):
- Seed Starter Kit
- Rockwool
- Net Pots
- Clips
- Tower Garden Mineral Blend
- pH Kits
Please note, any replacements made under this warranty do not extend the original warranty period. Any remaining time on the original warranty will continue to apply.
How to Redeem Your Warranty: To redeem your warranty, please contact our Customer Care team by either:
- Email: [email protected]
- Phone: 1-866-235-0414
We may require the following before approving a warranty replacement:
- Photos of the damage
- Return of the original product
Additionally, we must be able to locate and verify your original purchase in our system. Please note that any self-made modifications or improper use to the product will void the warranty.
Please be advised, warranties are nontransferable.